When you purchase books from Elle James Store, your purchases will be delivered through one of the following methods:

PRE-ORDERS

Any books that are not available for immediate release will be clearly noted as “PREORDER” in the product title and description. The description will also include the expected release date. Pre-ordered products will be charged in full upon purchase, but they will not deliver or ship until the release date. PLEASE NOTE: We strongly recommend that you purchase any Pre-order books as separate transactions. Print books on preorder will not be printed or shipped until their release date. If there are other print books in the same order, the entire order will be held until the preorder book is ready to be processed. 

If there are any updates to a preorder book’s expected release date, the Elle James Store Team will email any customers who have ordered the book to alert them of the change. Any books that do not specify “pre-order” in their description are available for immediate purchase.

E-BOOKS & AUDIOBOOKS

Upon purchase, our E-Book and Audiobook distribution partner, BookFunnel, will email you a web link providing immediate online access to your book. The online page at BookFunnel also offers instructions on how to download your book or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo. If you do not see your download email, please check your Spam box, or if using Gmail, check your Promotions tab. If you have any issues accessing your purchased Ebook or Audiobook, or do not receive a download email, visit https://bookfunnel.com/help/.

PAPERBACKS

Paperback books are printed to order and shipped by BookVault. Print time is usually 72 working hours. After books are printed, they are packaged and shipped using a trackable shipping service. Depending on your delivery address, additional shipping options may be offered to you upon checkout.

Average shipping times:  To U.S. addresses, 2-3 weeks.

HARDBACKS

We offer a shipping time frame of 5-10 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use USPS to ensure that your order arrives safely and promptly.

The items are sent from U.S and delivery times will vary depending on the postcode the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. Elle James Store is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.

Average shipping times:  To U.S. addresses, 2-3 weeks.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient for physical goods. Elle James Store and BookVault are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

If you have questions about the status of a package you have not received, please contact us here.